Terms and Conditions

Terms and Conditions
 

1. General
The Terms and Conditions apply to all offers, orders and agreements of FLUWEL. By accepting an offer or placing an order you accept the applicability of these Terms and Conditions. Varying provisions to these Terms and Conditions must be recorded in writing. Underlying Terms and Conditions are laid down at the Amsterdam Chamber of Commerce under number 371.481.51 and may be send to you upon your request.

2. Pricing
Prices of products on offer are in Euros, including VAT and excluding shipping costs and, if need be, other applicable taxes and/or levies, unless stated otherwise. Unless explicitly agreed, prices of products ordered and shipped are as issued at www.amsterdamtulipmuseum.com at the time of delivery. We do not accept liability for any consequences of printing errors.

3. Payments
Payments can be made by:
- iDeal (in the Netherlands)
- creditcard (PayPal)

4. Claims
Claims regarding quality and size of the goods delivered must be submitted in writing, the latest 8 days upon receipt of the goods.
Should damage occur as a result of wrong and/or qualitatively impaired deliveries, compensations for damages will never be higher than the cost of the goods delivered. FLUWEL may only be held liable for damage that can be attributed to the company’s fault or intention.

5. Agreement
The agreement comes into effect after acceptance of your order by FLUWEL . Force majeure may exempt FLUWEL from any order placed.

6. Delivery
Orders are processed in incoming order. If an order cannot be executed, or only partially, you will be notified as possible, the latest one month after you placed the order. In this case you have the right to cancel the order free of charge. We are entitled to deliver the order in parts. All shipment terms are merely indicational, and do not lead to any right or responsibility.

7. Shipping
FLUWEL makes shipments within Europe. You pay a shipment fee for the preparation of the delivery and the actual shipment. This shipment fee is being calculated automatically during your ordering. Products are packed competently. FLUWEL is not responsible for any damage to and/or loss of goods during shipping.
In case you receive a shipment that is not addressed to you, please notify FLUWEL as soon as possible. You are to keep the delivery at FLUWEL’s disposal.

8. Privacy
Your personal information is entered into FLUWEL’s customer database. In case you object to this, please let us know by sending an email to: customersservice@fluwel.nl. We will further make use of your information upon execution of the agreement. You have the right to inspect or change your information. Requests to inspect your personal information or complaints on privacy matters may be sent to: customersservice@fluwel.nl
9. Proceedings
Only Dutch law applies to these Terms and Conditions. All proceedings between parties will be put before an authorized judge in the Netherlands.

10. Copyright
FLUWEL maintains copyright on all texts and photographs used in this website. Information in this website may be used after prior approval of the owner.